Privacy Policy

1. Information We Collect

We may collect the following information:

• User account and authentication data (name, email, login credentials)
• Company and contact information
• Equipment and job-related data entered by users
• Job notes, comments, and service records
• Job photos and images uploaded via the Field Service mobile app
• Optional location and GPS metadata (latitude, longitude, accuracy) attached to job photos when location permission is granted
• Device and session information (device type, app version, session duration)
• User activity and interactions within the platform (web and mobile)

2. How We Use Your Information

We use your information to:

• Provide and operate the platform (web and mobile apps)
• Manage user accounts, authentication, and permissions
• Store and manage job data, notes, comments, photos, and service records for operational and job management purposes
• Link photos to jobs and make them visible to authorised company users and administrators
• Track and record GPS location data for job photo context when permission is granted
• Improve system performance, features, and user experience
• Communicate with users regarding accounts and service
• Maintain audit trails and operational records

We do not sell or rent your personal information.

3. Data Storage and Security

We take reasonable steps to protect your data, including:

• Secure access controls
• Restricted system permissions
• Platform-level security measures

However, no system is completely secure, and we cannot guarantee absolute security.

4. Data Ownership

All operational data entered into Nexus ShopFlow remains the responsibility of the company using the platform.

We act as a service provider for storing and managing that data.

5. Third-Party Services

Nexus ShopFlow may rely on third-party platforms (such as hosting or authentication providers) to operate.

These services may process your data as part of providing the platform functionality.

6. Cookies and Tracking

We may use basic tracking or session data to:

• Maintain login sessions
• Improve user experience

7. Photo and Location Data

When using the Field Service mobile app:

• Job photos are linked to specific job records and may be visible to other authorised company users and administrators
• Location and GPS metadata (latitude, longitude, accuracy) are optionally recorded when you grant location permission
• Photos and metadata are stored as part of job documentation for operational purposes
• You are responsible for ensuring photos relate to legitimate job activity and contain no inappropriate, offensive, unlawful, or private unrelated content

8. Account Deletion and Data Retention

You may request account deletion; however:

• Account deletion requests may be subject to business and customer record retention requirements
• Operational data (job records, photos, notes) linked to completed work may be retained as part of the company's business records
• Personal authentication data will be removed when legally permissible

9. Apple App Store and Google Play Store

The Field Service mobile app is distributed through Apple App Store and Google Play Store. Your use of the app is also subject to the terms and privacy policies of these platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform indicates acceptance of any updates.

11. Contact

For privacy-related enquiries, please contact: info@shop-flow.com.au